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Listen carefully to what the customer has to say, and let them finish.
Don't get defensive. The customer is not attacking you personally; he
or she has a problem and is upset. Repeat back what you are hearing to
show that you have listened.
Ask questions in a caring and concerned manner. The
more information you can get from the customer, the better you will
understand his or her perspective....
Thursday, 21 August 2014
07:52
Executive Republic
1. Think like a reporter. Before putting the effort
into writing a press release, determine if your story is newsworthy. Ask
yourself, “Why would a reporter want to cover my business?” “What is
interesting about what I do and who I serve?” “Will anyone care about
this story besides me?” Be honest with yourself.
2. Decide on an angle. How can you add suspense,
intrigue or advice to the...
07:44
Executive Republic
Let's face it: No one likes to get complaints. In fact, most business
owners will do almost anything to avoid them. But mistakes happen, and—believe it or not—a
complaint from a customer can actually be blessing in disguise. Follow
these six steps to turn complaints into opportunities to grow and
improve your business:
1. Act fast. It can be tempting to put off meeting
with or returning...
07:38
Executive Republic
There are those days when you focus on hitting
sales targets and generating the most from cross-channel communications
campaigns. While you can control the message from your side what you
can’t always predict is the customer's reaction.
Customers -
in the form of buyers, fans, ambassadors, users and potentially vendors
- power commercial profits and frontiers. Yet the...
05:56
Executive Republic
These examples are proof of just how tricky it can be to properly navigate customer complaints.
Spirit
Airlines has a policy and they’re sticking to it. That seems to be how
the company chooses to handle customer complaints. Unfortunately, as
we’ve seen, that approach might not be what’s best for business. When
any company receives a complaint, it essentially has two choices. One,
treat the...
05:31
Executive Republic
What place, if any, does profanity have in writing? There are as many different answers as there are types of writing.
Fiction
Novels that purport to reflect real life must include profanity if
the life they reflect includes use of profanity. This is difficult to
accept for many people of a certain age, dismayed by the ubiquity of
swearwords in modern literature, who have the disadvantage...
05:21
Executive Republic
Like any bad habit, swearing is easy to pick up and a lot more difficult
to put a stop to. Sometimes you don't even realize that you're doing
it. However, it is certainly possible to change your swearing habits
by recognizing that you have a problem and putting a genuine effort
into correcting it. This article will provide a few helpful tricks to
clean up your language - no washing your mouth...
05:05
Executive Republic
Find Your Funny BoneYou don’t have to be a candidate for “Last Comic Standing” to make humor work for you. Much of what makes people laugh isn’t snappy one-liners, but cogent observations through a slightly twisted lens or making light of the obvious absurdities of life.“Levity is a learnable skill that can enrich your workplace culture and your personal life,” notes Scott Christopher, co-author...
05:02
Executive Republic
What Workplace Sense Of Humour Is:
When your boss asks if you have a sense of humor, he’s not asking if
you’re a clown. What he is asking is whether or not you can accept
criticism, deal with difficult people, and gracefully handle mistakes
without snapping people’s heads off when things get stressful. This is
the ability to take the inevitable work setbacks in stride and quickly
find...
04:50
Executive Republic
Personal HealthBreak up the workday with some physical activity, laughter, or even meditation to help reduce stress, improve blood flow and even burn calories.1. Relax and Recharge: Spend 15 minutes a day relaxing and recharging at recess.2. Walk around: Start a walking group at work; map out a route through the office that has you walking for at least 10 minutes.3. Be Hularious: Hold a hula...
04:47
Executive Republic
Using humor in the workplace can be an ideal way to relieve stress,
improve morale, and build stronger relationships and team camaraderie
between co-workers. Although humor is often encouraged within companies
and businesses, there are ways to use humor that will demonstrate your
ability to maintain professionalism in the office no matter what the
situation. Continue reading this article to learn...
04:38
Executive Republic
Think of The Message: Ask yourself what the point, or
underlying message, of your joke is. Are you using humor to say
something that you wouldn’t say to someone without the joke attached?
Know Your Audience: If you’re teasing someone about a
physical feature, a scar, for example, do you know them well enough to
know if they are comfortable enough with that feature to be
matter-of-fact...
04:35
Executive Republic
The old saying ”everybody loves a comedian” has regretfully
given birth to a time where everybody thinks they’re a comedian. Sadly,
what many have failed to realize is the old saying noted above was meant
to be sarcastic…We all love good humor, but the truth is all humor is
not good. The timely and appropriate use of humor is an asset to any
leader. Likewise,...
04:04
Executive Republic
Method 1 of 2: Hugging a Girl You Like
1
Wait for the right moment. When you hug a girl is just as important as how you do it, so play it safe by picking a good moment. Three good times are:
When you first see her. It's always nice to be greeted by friends
with a quick "friends" hug (even if you want to be more than friends).
During an emotional moment. Whether you're on the same team...
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