How to Answer an Office Phone Call Conversation

Steps

 

1

Speak clearly.

 

2

Use the company's preferred greeting, if there is one. If not, state the name of the business.

3

Be polite and responsive, giving the caller your full attention. Remember that at that moment, you're the company's representative.

4

Be as helpful as possible, even if it's not exactly your job to answer the phone.

 

5

Learn how to use the phone's features smoothly.

 

6

Ask permission first if you must put the caller on hold: "Would you mind holding for 1 minute?"

7

Don't forget the caller is waiting. Ask them periodically if they'd like to continue to hold, call back or leave a message.

8

Transfer the caller to someone who can help, if you can't.

 

9

Take a good message, if applicable, and pass it on to the recipient.

 

10

Thank the caller.

 source:wikihow.com