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By
Daniel Thomas
culled from:http://realbusiness.co.uk
1. Decide on your business
Find the right
business for you and a sector you feel comfortable operating in. When I
first set up the business I was selling screen protectors for mobile
phones. I had a touch screen mobile phone for which I needed a screen
protector, and tried to find one on eBay. The cheapest one I could find
was on sale for £12. Rather than paying the £12 I decided to see if I
could find a cheaper supplier and managed to find a company in China
selling them for about 30p. We sold the products on eBay for £2.99,
undercutting our closest supplier massively, and they sold like crazy.
The college library became a small factory where friends helped to pack
the screen protectors and prepare them for posting.
From there on I
was introduced to multiple suppliers who offered a range of products.
We sold everything from golf trolleys, to showers and plasma TV
brackets.
Eventually, I decided to settle on building a brand around a
single product, and I picked hot tubs! Hot tubs seemed a little more
interesting than the other products we were selling and we didn’t need
to hold as much stock – all we needed was three sizes - small, medium
and large. For me, the decision to sell hot tubs wasn't a light bulb
moment, but came to me over time.
2. Business plan
A
business plan is important to help you source the funding you need and
as an internal tool to keep the business on track. The writing of it
helps you think about where you’re going and how you want the business
to look in the future. It gives you something to work towards.
Financially, getting your projections down on paper will help you decide
if they really are realistic – if not, then it’s back to the drawing
board.
3. Funding
Securing funding is
hard, particularly now when the banks are still reluctant to loan. I set
up my business without any funding simply by using the profits from
selling one container to provide the capital for the next. It did cause
me some problems as I had to wait for a container to fill up before I
could afford to bring it over, which meant the first person to order was
waiting a lot longer than the last for their delivery. I think
start-ups have to be realistic – you may have to plough your savings
into a new idea and you have to be prepared for the early years to be
tough financially.
4. Your brand
Think
about how you represent yourself to your potential customer and
investors, particularly important if you’re an online business like us.
Your website is your shop window so it has to be right. Make sure your
site is functional and has everything you need to appeal to customers.
Make good use of social media to engage with your audience – just
remember you’re using social media as the company, not yourself so do
watch what you put out there!
5. Get a mentor
Whether
the mentor is someone in your family, a friend or a local business
person you trust and look up to, it’s good to have someone to talk to.
You can learn from their experiences and seek their advice if something
is concerning you. Two heads are definitely better than one when there’s
a problem to be solved.
6. Locating your business
Think
about the facilities you need, whether you need to be close to your
customers or good transport links and whether the geographical base
makes any difference to how you operate. As an online business, I needed
to base us somewhere central so my home town of Nottingham was an
obvious choice. We’re close to major motorways and in the middle of the
country.
7. Hiring employees
Hire when
the time is right, not when you feel pressurised to do so. This was one
of the early lessons I learnt. I started hiring two years after I set up
the business to enable me to step away from the daily activities of the
business and concentrate more on expansion. However, at the time I was
an inexperienced manager and I recruited the wrong people which caused
me issues I hadn’t anticipated.
8. Learn from your mistakes
Expect
to make mistakes, just make sure you learn from them. That could be
anything from hiring the wrong people to selecting the wrong supplier to
poor quality distribution partners.
9. How to handle competition
When
I set up the business, our USP was low prices. However, the problem
with being the cheapest is there is always someone who’s prepared to
undercut. It was then about finding a new USP and reinventing the
business. We now have a far greater focus on the service we offer
customers. Rather than having sales people, we have account managers who
build a relationship with the customer through the life of their order.
10. Growing your business
Always
have an eye on the future and where you want to take your business and
make sure you have the right people in place for any growth to happen
smoothly.
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