culled from:http://www.inc.com
Winning the best customers isn't easy, but using these tips it becomes a lot easier!
No
matter how great of an idea you have, your success as an entrepreneur
comes down to securing paying clients. How else can you expect your
business to thrive? But, how can you effectively win over clients who
are willing to buy into what you're selling? Honing the following 14
skills will put you on the path to success.
1. Listening
According to research from the University of Missouri,
most of us "spend 70 to 80 percent of our waking hours in some form of
communication." Even more interesting, 45 percent of that communication
is listening--which many of us are inefficient at.
By
improving your listening skills, you will be able to actually hear and
understand the wants and needs of your clients. That knowledge is
crucial to winning clients.
2. Communication
In
addition to learning to listen, you also need to be able to communicate
the benefits of your company and how you can help your prospective
clients. I've had to do this to countless customers for my hosting
business over the past year. This requires countless hours and a lot of
patience, but communicating everything is key to winning top clients.
3. Strategy
Who
are your prospective clients? How do you plan on reaching them? What
can you offer them that the competition can not? Having a strategy will
guide you in targeting the right clients with the right message.
And, you don't have to wait until your product or service launches. My good friend Jim Shaw who runs a worm farm
says "that you plan in advance the clients who you want to work with.
Once you have these individuals in mind, take them out to lunch and see
if you can get referrals or pieces of advice. I've gotten 100′s of
clients by using this method."
4. Interpretation
Just
because a client tells you something doesn't necessarily mean it's
true. That's why it's important to be able read and interpret non-verbal
cues. For example, eye contact is extremely important since it "conveys
confidence, attention, and trust," according to Jayson Demers
on Inc.com. Looking away, however, could be a sign of lack in
confidence. Paying attention to body language will help you better
understand what your client's really want.
5. Negotiation
You
want the right deal for your business right? One of the best ways to do
this is by being ablt to negotiate. When you've perfected this skill,
you'll be able to come up with the best deal or scenario for both you
and your clients--which will make them more inclined to select your
business over the competition.
6. Management
Clients
want to be assured that you meet deadlines and deliver results. The
only way this can be accomplished is through top-notch management. Just
remember not to dig yourself into a hole and overpromise on deadlines,
products, etc. Be honest and only promise your clients what you can
handle.
7. Outgoing
Whether
it's attending a trade show, speaking at a workshop, running a blog and
picking up the phone to follow-up on a lead, you need to be outgoing
and get your name out there. Without a little bit of self-promotion how
else can you expect clients to discover what you can offer them?
8. Presentation
If you want to really impress clients, then create an effective presentation that conveys your passion and enthusiasm. As Cheryl Conner
states in Forbes, that "When you are passionate about anything, it is
easier to express the 'why' to convince someone else to buy in." She
also suggests you are respectful--by not running late or going over the
allotted time.
9. Confidence
You
know why your business is awesome. So, make sure you can confidently
articulate what makes your business unique and special to clients.
Remember, being confident will not only showcase the advantages of your
company, it will highlight your positive attitude. Who do you think
clients rather deal with? The positive and confident entrepreneur? Or
the unsure, standoffish entrepreneur?
10. Knowledgeable
As mentioned on Yahoo Finance, it's one thing to know what you're selling and how to sell it, it's another to know why
you're communicating this information to clients. So, why you do need
to know how to answer any questions your clients may ask, you also need
to ask yourself questions like "What do I want people to take away?" and
"What action should they take after we interact?" Answering these
questions prior to talking to prospective clients will make it easier
guide the conversation.
11. Selflessness
Always
keep in mind that it's not just about you, your products/services, or
how to best the competition. It's all about your clients. As James Stephenson
notes on Entrepreneur, "Everything you do in business must be customer
focused, including your policies, warranties, payment options, operating
hours, presentations, advertising, and promotional campaigns and
website."
12. Accessibility
Another
way to win over clients is by giving them what they want, when they
want it. This will take some hard work, but make sure that prove to your
clients that you're willing to go the extra mile for them.
13. Involved
Entrepreneurs are known for being charitable. In fact, research conducted from Fidelity Charitable
has found "that nine in 10 (89 percent) entrepreneurs donate money,
both personally and through their companies, to support charitable
causes." While entrepreneurs see this as a way "to engage with causes
that align with their company's core mission," it's also a great way to
secure clients with the same vision.
By
getting involved with local charities, hosting fundraising events, and
being a part associations that match with your philosophy, you'll have
the opportunity to mingle with like mike-minded people who are likely to
be willing to do business with you as well.
14. Be Concise
The average attention span
for people is a mere 8 seconds. That's not exactly a lot of time to
make an impression on a client. That's why it's of the utmost important
for you to deliver as much information in the shortest amount of time
possible. Cut the fat and stick to the basics.
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05:28
Executive Republic
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