How to Make a Good First Impression over the Phone

culled from:wikihow.com

Steps

1

Determine your relationship. The first step depends on whether you have met the person you will be speaking with in person before or not. If you have not, act mature and be friendly. Stick to the point of the phone call in case the person may have plans.

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   Speak clearly; not too loud or not too quiet. Use proper grammar and language. Use slang only when communicating with peers or those you know would accept it in the right way.
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   Do remember to keep conversations on the phone brief. Not everyone wants to chat for hours at a time.
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   Call at a reasonable time for politeness' sake. Usually do not call before 9 a.m. and after 10 p.m. Don't call around meal times.
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   Say hello and introduce yourself appropriately with your first and last name, and/or position at work, or other important details for the person to mentally recognize you if you are the one calling the other person.
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   End respectfully with "good-bye".