Customer Service Tips for Ending a Phone Call

 

If you're in the business of servicing customers, chances are you and your team will be accepting and making calls for orders and details on their needs. When you're in a busy office and customers seem to want to have a never-ending conversation that prohibits you from being productive, you will have to figure out a way to get them off the phone so that you can continue working. The trick, however, is to deliver proper customer service and to remain professional.

Review Conversation, Then Close

    If it seems like your customer is ready to start a marathon conversation and you desperately need to end the phone call, once you have all of the business information that you need to finalize the task at hand, review the process of what you've done and simply tell them thank you for calling. For example, you might say, "I've updated your account with your new information; will send you an e-mail confirming the change and you will begin receiving details at the new address. If there's nothing else I can do for you, I hope you have a great day and I thank you for calling." This is a soft approach to getting them understand you've done everything they needed and you're ready to end the call.

Don't Rush, Just Wrap Up

    If the call seems to linger and you can't get a word in otherwise, before you get frustrated and rush the client off the phone, acknowledge their last statement and lead into wrapping up the conversation by telling them that you understand what's going on and that you really need to finish up closing up their account. If you have someone who's attempting to start telling you personal stories, instead of saying, "Uh huh, okay, uh huh," instead, try saying, "Wow, that sounds like that's an interesting situation, however, if you don't require any additional assistance I'm going to ask that you let me go ahead and finish up with your account to assure that everything is taken care of to your satisfaction."

Quick Interruption With Details

    If all fails and it just seems like you're losing control over the conversation, at the smallest pause, quickly interrupt the customer and provide them with final details to assure that you get all the information across to them prior to ending the call. This is a good option when you know you'll need to take other steps after the phone has ended such as sending a fax, processing an order or even better, assuring their shipment goes out on time.



source:.ehow.com