How to Make Effective Business Phone Calls

culled from:wikihow.com

Steps

1

Set aside a specific time to make your phone calls.

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   Have a calendar and a pencil at hand.
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   Gather all of your information and supplies before making your calls.
   • have the number to call
   • the name of the person you need to speak to
   • have all of your personal info at hand i.e. - calendar, Full name, Address and Phone number and email to reach you at.
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   Think about what you need to accomplish with this call and make note of it. It can help to write down your "talking points".
   • Make note of any questions you need to ask.
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   If you feel nervous or uncomfortable, take a moment to visualise the conversation in your mind and take a few deep breaths.
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   Place the phone call.
   • Most calls can be started with "Hi, this is _____ ____. I'm calling for ____ ____" or "I'm calling about______".
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   When you are finished with the call take time to thank the other person and reiterate the important information.